Knowledgebase : User Guidelines
When Some Websites Do Not Open On Your Computer – Troubleshooting Guide
Posted by Administrator on 13 March 2017 11:22 pm

Has it ever happened that a specific website you are trying to access never loads on your computer? Your internet connection is working fine and you can open Google, Yahoo, Facebook, YouTube but some websites never load due to unknown reasons or you are stuck at a white screen of death.

There may be different causes for the non availability of some websites over a given period of time. Here are some case scenarios:

  • The website you are trying to access is down because the web server which is hosting the files of the website is having server side problems.
  • The website has migrated to a new address
  • You are having issues with your network connection.
  • Your Internet service provider might have blocked access to specific websites e.g YouTube, Blogger or maybe a personal domain.
  • Your Windows Firewall is blocking access to a particular website.
  • Your browser is loading the webpage from its internal cache.
  • Your browser has a site blocking extension installed.
  • Your router has been mis-configured or needs a hard reboot
  • Your Windows host file has an exception list which is permanently blocking access to some websites from every other browser e.g Mozilla Firefox, Google Chrome, Internet Explorer, Opera or Safari.

Like I said, there can be different causes of the problem you are having at this moment but chances are high that the problem is on your side and not with your Internet service provider.

1. Check Whether the website in question is down for you or everyone else

Website is down for you or everyone elseGo to and enter the URL of the website which is not loading on your computer. Click the “just me” button and the site will tell you whether the website in question is loading for everyone else or whether it’s just you who is unable to open that specific website on your computer.

Conclusion: If the website is down for everyone, there is nothing you can do. Check back later!

2. Check whether the website loads in a different browser or not

Try to determine whether it is a browser specific issue or not. It is possible that the website never loads in Internet Explorer but loads perfectly fine in Google Chrome or Mozilla Firefox. You must not ignore this step as your browser might be the real culprit and you must determine the cause of the problem through proper diagnosis in every step. For example, some browser extensions can block access to specific websites as defined by the user.

Conclusion: If the site opens in another browser, be rest assured the browser you were using earlier has some problems in it’s preferences. Explore the settings and if possible, uninstall and reinstall the browser to see if that helps.

3. Clear your Browser’s cache and Browsing History

Go to your browser’s settings panel and complete delete your browsing history and cache. Here is how you do it in Google Chrome, Mozilla Firefox and Internet Explorer. Also remember to delete all temporary internet files using a system maintenance utility such as Auslogics BoostSpeed, Ccleaner, Tuneup utilities and so on.

Conclusion: Cleaning up your browser’s cache and browsing history might help as after the clean up, your browser will try to connect to the website, instead of retrieving the previously cached files from it’s local cache.

If everything fails, call the support staff and log your problem with them. That’s all you can do!